Coast Lamp Shop is a Made in USA, Made to Order company. Each item you order is custom made by us for your home. Please take care in purchasing items that you intend to keep, this ensuring we can continue bringing handcrafted custom made products to your homes.
You can return an item for a refund within 30 days of delivery.
You can receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note: You will be responsible for paying the carrier directly for return shipping costs.
*No credit of any kind will be issued if the product is returned any of the following ways:
-Missing any of the included parts
-After the 30 day return window
Items that cannot be returned include:
- Gift Cards
How to Return an Item:
Email should include: Customer name, order number, reason for return.
You will receive a return confirmation if the item is eligible for return.
You will receive a final email when return is received and inspected.
We package all of our products so they arrive at your home safely. If an item does arrive damaged or with parts missing, please notify us within 7 days. We're happy to send you replacement parts as soon as possible.
To report a damaged item:
Email firstname.lastname@example.org a photo of the damaged item. Along with the photo, please include order number, customer name and indicate whether you would like a replacement or a refund.
*Please note: All of our items are made to order. Although we try to rush out damage replacements, during busier times of the year this proves difficult. Please allow the same 2-3 week lead time for your replacement order.